Senior Project Manager - Online Delivery Team

One of the most exciting agency propositions in the North; after a hugely successful period of growth building a truly enviable reputation for digital marketing which has seen them grow to a team of over 60 in Leeds, London and Russia they are now ready to go for additional growth.

Typical client accounts are within the property, financial and retail sector, although allocation of clients will depend on the skill set and experience of new recruits.

fuse8 are looking for people who have NOT just worked in digital agencies, but for technical people who are good account/project managers too.

Project Delivery Competencies

Project Management

  • Manages the day-to-day operational and delivery aspects of multiple or large scale projects within the delivery team
  • Oversees project managers working on client engagements within the delivery team
  • Reviews high-level deliverables across the delivery team
  • Works closely with customers to understand and clarify requirements
  • Produces project documentation in accordance with our methodology, including:
    • Project Definition - Business Audit, CRM Assessment, User Requirements & Functional Requirements
    • Scope and Schedule - forming the basis of the Project Plan
    • Testing Plan
    • Client Contact & Project Progress Reports
    • Sign-Off Documentation
    • Post Project Review and Support Plan
  • Implements review and quality assurance procedures in accordance with our methodology - for example, QA Checklists and project Health Checks
  • Manages scope, schedule and budget, and mitigates risk across multiple projects.
  • Minimizes exposure and risk across all projects within the delivery team.

Project Accounting

  • Ensures delivery team meets or exceeds financial objectives, including revenue and margin.
  • Analyzes profitability, revenue, margins, bill rates and utilization across projects.
  • Helps create pipeline forecasts and a broad-based financial picture for the delivery team.
  • Works with senior management to review and compare financial data against that of other service offerings and seeks ways to maximize revenue.
  • Addresses elevated billing issues when they arise.

Financial Management

  • Manages and achieves revenue goals set for projects within the delivery team
  • Accurately forecasts revenue, profitability, margins, bill rates and utilization across projects within the delivery team.
  • Sets expectations upward regarding revenue and profitability projections

Business Development

  • Takes a lead role in identifying and developing strategic accounts across the delivery team.
  • Identifies and capitalises "add-on" sales opportunities across the delivery team.
  • Works in conjunction with the sales team to follow up sales leads.
  • Grows long-term relationships with clients that capitalise on revenue opportunities.

Communication

  • Effectively communicates relevant project/delivery information to superiors and peers.
  • Ensures delivery team is well informed, at all times, of changes and newsworthy events
  • Conducts and serves as a key participant in team and client meetings.
  • Confronts issues openly and quickly.
  • Tactfully communicates sensitive information.
  • Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.

Technical Understanding

ESSENTIAL THAT CANDIDATES CAN DELIVER THIS ELEMENT OF THE SPEC

  • Possesses a thorough understanding of our service offerings, technical preferences, and technical direction.
  • Understands the implications of different technical choices and is able to guide our clients to the best solution for their situation.
  • Knowledge of software engineering principles and practice throughout the SDLC

Professional Qualities

Leadership

  • Challenges others to develop as project managers whilst clarifying roles and responsibilities.
  • Pursues excellence in all aspects of business.
  • Builds expert knowledge & delivery processes and conveys that knowledge to others.

Teamwork

  • Reinforces team approach throughout on both client and internal engagements.
  • Supports and solicits input from team members at all levels within the organization.
  • Works across practice to share lessons learned and develop best practices.

Client Management

  • Manages day-to-day client interaction and expectations for multiple or large-scale projects.
  • Anticipates clients needs and proposes solutions.
  • Continually seeks and capitalizes upon opportunities to increase customer satisfaction and deepen client relationships.
  • Possesses a knowledgebase of each client's business, organization and objectives

Organizational Responsibilities

Internal Operations

  • Manages the development of project managers and senior managers.
  • Reviews status reports of Project Managers and addresses issues as appropriate.
  • Enforces standard policies and procedures.

Excellent package available for the right candidate including competitive salary and benefits package and a great working environment.


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